What does your project timeline look like?
All of my plushies have already been prototyped and are ready to send into production as soon the campaign ends. The time it takes to produce these plushies ranges from 2-3 months, bar any delays. It takes an additional one (1) month to ship to me by sea freight.
Last updated: January 24, 2025 10:15
Where do you ship?
I ship to the United States and Canada, as well as the UK and a handful of non-EU countries and parts of Asia. Please note that I am NOT responsible for customs or import taxes, and I am also NOT responsible for VAT. You must pay these, if applicable.
Last updated: February 01, 2025 19:13
Why can't you ship to the EU? What can I do if I live in the EU?
Due to the EU’s importation laws, I must have a representative to QC my plushies to directly ship to any country in the EU. I cannot afford that, as I am a single creator and not a corporation. However, if you live in the EU and really want a plushie, please get in touch with a trusted friend or family member from the U.S., Canada, or any non-EU country, and they can act as a proxy for you. You may also use any proxy company that provides this service, but please understand that by using such a service, I am not responsible for any lost, delayed, or stolen packages. Please do ample research on any proxy service before committing.
Last updated: January 24, 2025 10:17
When can I choose my Softies plush?
After the campaign ends, and before pledges ship, you will have an opportunity to tell me which Softie(s) you would like to bring home. Please keep an eye out for surveys, as these are my direct communications with you! If you do not choose a Softies plush, I will likely need to process your pledge last.
Last updated: November 21, 2024 14:12
What are your plushies made of? Can I toss them in the washing machine?
My plushies are made of all-new materials (polyester and polyfill), and also contain small weighted beads to give your friend a good cuddly feel. Although they are made to withstand regular cuddling and play, I do not recommend ever washing your plushies in the washing machine. Washing machines are extremely rough, and may destroy your plush. Instead, I recommend using a clean toothbrush and diluted laundry detergent for spot cleaning.
Last updated: January 24, 2025 10:20
Can I give these plushies to my dog, cat, or baby?
Although these plushies are meant for cuddling, I cannot recommend giving them to your pets or infant, as rough handling can result in small parts breaking off and causing harm if swallowed. The Softies also do not like being torn up. It hurts them as much as it hurts my heart seeing them destroyed… so please don’t do that!
Last updated: November 21, 2024 14:13
I changed my mind and want to cancel my pledge!
While it would be so sad to see you go, you may cancel your pledge before the backing period ends. Once the project’s funding period closes, you WILL NOT be able to cancel or request a refund. So, please only back my project if you are 100% certain you want to adopt one (or more) of my plushies.
Last updated: February 01, 2025 19:15
Can I get a refund after the campaign ends?
No, pledges will not be allowed refunds or cancellations after the campaign closes. This is because the money I have earned from the campaign will directly fund all of my production, shipping and materials costs. Please DO NOT back the project if you are unsure of your finances.
Last updated: February 01, 2025 19:14
Where can I find you?
I am everywhere on the Internet, but you can find me on Twitter, Instagram, and Bluesky, all under the same handle (@jupy314). I have created an official Very Huggable Softies Discord server, which you can join via this invite link: https://discord.gg/hqYcxPfyXv. This server and all email communications from me will be how I relay information and updates with all of you.
Last updated: January 23, 2025 23:53
Do Preorder Store purchases contain freebies offered during the campaign?
Yes and no. Orders made in the Preorder Store DO NOT contain any Pintopia 2025 or Early Bird freebies, but DO contain the McMadmissile sticker freebie that was exclusive to the Very Huggable Softies campaign. However, these stickers are only available while supplies last, and I will do my best to ensure everyone receives them.
Last updated: February 18, 2025 20:12
I changed my mind and want a refund!
Unfortunately, I cannot honor any refunds at this point. During the campaign, backers were allowed to cancel their pledge if they wanted. Once the campaign ends, I get to work and must calculate all my funds and production costs, and send everything into the pipeline to get things made. Thank you for your understanding!
Last updated: February 18, 2025 20:12
What's taking so long?! Don't you already have the stuff ready to ship?
As mentioned during the campaign, I cannot begin production for any of my merchandise until the funds are transferred from Backerkit into my bank account. This date will be around Feb. 27th. I will commence production on March 1st, and according to my manufacturers, production takes anywhere from 30-45 days, bar any delays. The merchandise (e.g. plushies, stickers, charms, etc.) are then shipped to me via ocean freight, which takes approximately 30 more days. Fulfillment is set to begin in May 2025.
Last updated: February 18, 2025 20:12
What's the best way to keep track of this project?
I highly recommend all backers to join the official Very Huggable Softies Discord server. The invite is https://discord.gg/hqYcxPfyXv. There, you have direct access to not only me, but everyone else who is part of this amazing campaign. I have trusted friends who are my moderators and can help when you have questions. In addition, it’s a cozy place for everyone to relax and share their interests and play games!
Last updated: February 18, 2025 20:12
Will there really be a Very Huggable Softies 2?
YES! There will be, but I will be launching that in Fall 2025 at the earliest. The reason is twofold. One, my backers need a break between projects to save up and this gives them time to breathe. Two, because I have been doing all of this on my own, and I need a break as well. Whew! Stay tuned!
Last updated: February 18, 2025 20:14
Current Estimated Lock Order Date: March 2025
Current Estimated Shipping Date: May 2025
All items are estimated to begin shipping in May! Should delays occur, I will be communicating with everyone via email updates as well as the official Very Huggable Softies Discord server (https://discord.gg/hqYcxPfyXv).
Last Updated At: 02/20/25What is BackerKit?
BackerKit is a service that crowdfunded project creators use to keep track of hundreds to tens of thousands of backers—from shipping details, pledge levels, preferences and quantities, whether they have paid or had their card declined, special notes, and everything in between!
The BackerKit software and support team is independent from the campaign’s project team—BackerKit does not handle the actual reward shipping. For more information about the preparation or delivery status of your rewards, please check the project's updates page.
How does BackerKit work?
After the campaign ends, the project creator will send you an email with a unique link to your survey. You can check out a walkthrough of the process here.
I never received my invitation. How do I complete the survey?
The most common reasons for not receiving a survey email is that you may be checking an email inbox different from the email address you used to sign up with Kickstarter, Indiegogo or Tilt Pro account, or it may be caught in your spam filter.
Confirm that the email address you are searching matches the email address tied to your Kickstarter, Indiegogo, or Tilt Pro account. If that doesn’t work, then try checking your spam, junk or promotions folders. You can also search for "backerkit” in your inbox.
To resend the survey to yourself, visit the project page and input the email address associated with your Kickstarter, Indiegogo or Tilt Pro account.
How do I update my shipping address?
BackerKit allows you to update your shipping address until the shipping addresses are locked by the project creator. To update your address, go back to your BackerKit survey by inputting your email here.
When will my order be shipped, charged or locked?
That is handled directly by the project creator. BackerKit functions independently of the project itself, so we do not have control of their physical shipping timeline. If you want to check on the project’s status, we recommend reading over the project's updates page.
I completed the survey, but haven't received my rewards yet. When will they arrive?
As BackerKit does not actually handle any rewards or shipping, the best way to stay updated on the shipping timeline would be to check out the project's updates page.